Privacy Policy – Ferno Rescue Academy

Ferno Group, Inc. (“we”, “us”, “our”) is committed to the responsible, ethical, and secure handling of personal information. This Privacy Policy explains how we collect, use, disclose, protect, and store personal information when you use Ferno Rescue Academy (“the Platform”). It incorporates requirements under:

• UK GDPR
• EU GDPR
• CCPA/CPRA
• Colorado CPA
• Virginia VCDPA
• Connecticut CTDPA
• Utah UCPA

By creating an account, accessing training content, or submitting information on Ferno Rescue Academy, you agree to the practices described in this Privacy Policy.

Ferno Group, Inc.
Address: 70 Weil Way, Wilmington, Ohio 45177, USA
Email: info@ferno.com
Telephone: 1-877-733-0911

If applicable:
Data Protection Officer (DPO): Dorothy Ramsay, Chief of Global Strategy, Legal and Compliance

If required for EU operations, Ferno Group, Inc. will appoint an EU Representative.

• Name
• Email address
• Username (public on leaderboards)
• Password (encrypted)
• Marketing communication preferences
• Any information provided in enquiries/support requests

• IP address
• Device and browser type
• Usage analytics, course activity and completions
• Authentication and essential operational cookies

• You, during registration or Platform use
• Automatic collection when using the Platform
• Service providers supporting Platform functionality

We do not collect sensitive personal data.

For providing and improving the Platform, security, analytics, user support, and marketing (only with consent).

We do not sell or share personal information as defined under CCPA/CPRA.

Usernames chosen by you may appear publicly on leaderboards. You may request:

• Removal from leaderboards
• Username changes
• Account deletion (leaderboard data removed or anonymised)

We do not sell, rent, or commercially share personal information.

Data may be shared only with:

• Authorised Ferno Group, Inc. users
• Service providers supporting hosting, analytics, or platform security
• Government authorities if required by law

All service providers are bound by confidentiality obligations.

If your personal information is transferred outside the UK or EEA—for example, because our servers or service providers are located in the United States—we ensure the transfer is conducted in accordance with applicable data protection laws and that the data is safeguarded appropriately throughout the process.

Data is securely deleted or anonymised once no longer required.

You may request:

• Access
• Correction
• Erasure
• Restriction
• Objection
• Portability
• Withdrawal of consent

Residents of CA, CO, CT, VA, and UT may request:

• Access
• Correction
• Deletion
• Disclosure of categories collected
• A copy of data
• Right to opt out of sale/sharing (not applicable; we do not sell/share)

If a request is denied, you may appeal by emailing info@ferno.com.

Submit requests via:

• Email: fernoorders@ferno.com
• Phone: 1-877-733-0911

Response timelines:

• GDPR: 30 days
• U.S. State Laws: 45 days (may extend with notice)

We use industry-standard security measures, including:

• Encrypted password storage
• Role-based access controls
• Secure hosting and server environments
• TLS encryption
• Monitoring for unusual activity

This protects your data while using Ferno Rescue Academy.

Ferno Rescue Academy is not intended for children under 13, and we do not knowingly collect their data.
If discovered, such data is deleted promptly.

Providing education services, analytics, platform operation, communications, and optional marketing.

• Hosting and IT security providers
• Legal authorities (if required)

Ferno Group, Inc.
70 Weil Way
Wilmington, Ohio 45177
USA

Email: info@ferno.com
Phone: 1-877-733-0911

We may update this Privacy Policy periodically.
The “Last Updated” date will reflect the most recent version.
Material changes may be communicated via email or via Ferno Rescue Academy.